Legal terms and conditions for booking your vacation

The Legal Terms and Conditions written here should be read in advance by customers who make their reservations using the namila.com Reservation System, API links and/or traditional methods. Since this information will legally bind the customers who make the reservation, it should be read and understood carefully.

The Legal Terms and Conditions contained herein, in addition to indicating the rights and obligations of our company, also explain the access to our products and the booking process.

NAMİLA® is a registered trademark of EFEF B.V.

EFEF B.V. agrees to deliver its products to its customers via namila.com Reservation System, API links or e-mail.

EFEF B.V. acts as an agent of the institutions supplying the products (e.g. hotels, airlines, car rental companies, transfer companies, transportation agencies, tour companies) where customers make their reservations. Therefore, the legal terms and conditions of each of the aforementioned providers of products affect your booking and may be made available to customers upon request. You can review the terms and conditions of EPS here.

Be sure to read the parts of these legal terms and conditions that are relevant to you and your access to namila.com.

EFEF B.V. reserves the right to change these Legal Terms and Conditions without prior notice. Unless otherwise notified, reservations already made are not affected (e.g. change of Tax etc.). The latest version of these terms and conditions is always available in the NAMİLA reservation system and using our website and accessing our products means acceptance of these terms and conditions. Customers who cannot access the NAMİLA reservation system may be notified of this information by other means.

In ALL cases, the reservation holder must be over 18 years of age at the time of the reservation request. The booker is responsible for communicating with the providers of the above mentioned products and informing the agency of all personal details of all other guests/passengers in the group. This personal information includes full and correct names, surnames, titles, ages, passport and visa details and valid travel insurance for all passengers.

Disclaimer of Liability

The information, software, products and services published on this website may contain inaccuracies or typographical errors. In particular, EFEF B.V. does not guarantee the accuracy and assumes no responsibility for inaccuracies in the information and descriptions of hotels, resorts, air, villas, cars, airport transfers and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers.

The hotel, resort, villa reviews displayed on this website are intended as general guidelines only and EFEF B.V. does not guarantee the accuracy of the reviews. Changes to the information herein will be added periodically. EFEF B.V. and/or its respective suppliers may make improvements and/or changes to this website at any time.

EFEF B.V. and/or its respective suppliers make no representation as to the suitability of the information, software, products and services contained on this website for any purpose and the inclusion of any product or service on this website or the offer to sell any product or service does not constitute an endorsement or recommendation by EFEF B.V. of such products or services.

EFEF B.V. will use reasonable care and skill in performing the services contained on this website.

Carriers, resorts, hotels, villas and other suppliers providing travel or other services for EFEF B.V. are not agents or employees of EFEF B.V. EFEF B.V. is not liable for the acts, errors, omissions, representations, warranties, breaches or omissions of such suppliers or for personal injury, death, property damage or other damages or expenses arising therefrom.

EFEF B.V. accepts no liability and will not refund for any delay, cancellation, overbooking, strike, force majeure or other cause beyond its direct control and accepts no liability for any additional costs, negligence, delay, rerouting or acts of any government or authority.

In no event shall EFEF B.V. and/or its suppliers be liable for any indirect, consequential, incidental, incidental, punitive, special or consequential damages arising out of or in connection with the use of this website, or the delay or inability to use this website, or any information, software, products or services obtained through this website, or any other information, software, products or services provided by EFEF B.V. and/or any of its suppliers, whether in contract, tort, strict liability or otherwise, arising out of the use of this website (including but not limited to loss of use, data, profits, savings or opportunities), even if advised of the possibility of damage. Except for liability for death or personal injury to which no limit applies.

EFEF B.V. and/or its respective suppliers are liable for direct damages arising in contract, tort, strict liability or otherwise from the use of this website, up to a maximum of the total value of the transaction in respect of which the claim arises for any one event or series of connected events.

This does not affect your legal rights as a consumer.

Important: these legal terms and conditions and the above disclaimer do not affect any mandatory legal rights that cannot be excluded under applicable law (including your legal rights under applicable national or local legislation implementing the EC package travel directive (90/314/eec) as amended from time to time). If you decide to purchase any travel package from this website, separate holiday terms and conditions will also apply.

Payments

The price of the services booked on the (namila.com) website or by telephone shall be paid (i) to NAMİLA which shall accept such payments on behalf of the Suppliers and/or (ii) directly to the Suppliers.

Payment may be charged to you by more than one party (as shown on the Customer's bank account or credit card statement), but the total amount charged shall not exceed the total price of the services to be provided.

The Customer shall provide the details of the payment card. These details will need to be verified by the Supplier or EFEF B.V.: (i) the validity of the payment card (charge at face value returned within a few days or deducted from the final payment due to the Supplier) and (ii) the presence of sufficient funds on the payment card for sufficient payment (to be confirmed by the bank providing the debit card to the Customer).

Compensation

You agree to defend and indemnify EFEF B.V., its agents and/or their respective suppliers and officers, directors, employees and representatives from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or expenses of any other kind or nature, including but not limited to reasonable legal and accounting fees incurred by third parties, arising out of or relating to any of the following:

• a) You breach these Website Terms, Conditions and Notices or the documents incorporated by reference herein;
• b) You violate any law or the rights of a third party; or
• c) As a result of your use of this website.

Illegal or prohibited uses are not permitted. As a condition of your use of this website, you warrant to EFEF B.V. that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Linking to Third Party Sites

This website may contain links to websites managed by parties other than EFEF B.V. These links are for reference purposes only. EFEF B.V. does not control such websites and is not responsible for their content or their use. The inclusion of links to such websites on EFEF B.V. does not imply endorsement of the material on such websites or any association with their operators.

Insurance

EFEF B.V. does not provide insurance for financial or health losses for passengers on their travels. Passengers are advised to take their own travel insurance for health when traveling. Each passenger must travel with adequate insurance coverage. This insurance will allow you to cover yourself against unforeseen cancellation costs, medical expenses incurred while away from home (subject to approval), personal liability claims, loss of money, etc. We recommend that you take out insurance against possible cancellation costs at the time of booking your vacation.

Passports and Visas

All passengers must have a valid travel passport. Family passport holders must travel with the main passport holder. Before you travel, it is your responsibility to check visa requirements with the consular office in your home country or the official websites of the country of destination. In case of late booking, make sure you have enough time to obtain the necessary visas. It is your responsibility to ensure that the correct passport and visa documents are received on time. The suppliers and NAMİLA cannot accept responsibility if you are unable to travel due to non-compliance with passport, visa or immigration requirements.

Fees

All prices are subject to the availability and final approval of the supplier. More information about each supplier's pricing policy can be found in the booking conditions. We reserve the right to change the price of any vacation shown on our website. You will be notified of the current price of the vacation you wish to book before your contract is confirmed. We reserve the right to refuse any reservation.

Until we receive full payment, we are not obliged to deliver any tickets or documents related to the booking. In the event that payment is not received by us by the requested date, we may choose to treat the booking as canceled by the customer, in which case the deposit or prepaid amount will be forfeited according to our cancellation fees.

Some hotels may apply different payment plans at certain times and may not advise us until your booking is confirmed. If this applies to your booking, we will let you know as soon as the hotel makes us aware of this requirement.

Prices of resort, hotel, villa, personalized vacation and guided tour components may change according to currency fluctuations, prices listed on our website are for guidance purposes only. Please visit namila.com for the most up-to-date prices.

Online Reservation Confirmation

All travel products on this website are subject to availability. Once you have booked with us online, there is a very small chance that we will not be available for the accommodation you have booked, but as this may sometimes be necessary, we reserve the right to cancel your online booking within 24 hours and refund your account a full refund of all the money you have paid to us.

We therefore strongly recommend that you wait for our booking confirmation email before booking your own flights. You will receive it within 24 hours after you have made your online booking request. Your payment will be processed and received only after you have confirmed your booking.

All payments by check must be made payable to "EFEF B.V.".

Optional Excursions and Tours

Optional excursions, tours, car rental and similar services booked in advance and paid for the itinerary are the responsibility of the customers. EFEF B.V. has no legal liability for tours, excursions and car rental services booked locally with any EFEF B.V. local partner transportation company or representative service company.

Flight Schedules and Holiday Changes

All flight schedules are provisional and subject to change. However, your supplier will be informed in advance of any major changes to the booking conditions. Your supplier may sometimes find it necessary to change your vacation, such as a change of accommodation, service or date. In the event of a change, your supplier will set clear guidelines in the booking conditions.

Cancellations

If you find it necessary to cancel or change your vacation, please contact NAMİLA immediately, cancellation or change requests must be notified to us in writing by the person who made the reservation. In this case, cancellation and change fees are charged to the customer in accordance with the rules. These fees increase closer to the start date of the vacation and in some cases up to 100%. The scale of cancellation/change fees that will apply will be set out in the supplier's booking conditions.

Charges will be confirmed upon receipt of your written instruction to cancel or change your vacation. In the event of any cancellation, our suppliers' cancellation terms plus NAMİLA's admin fees will apply.

For refunds of payments made by Debit or Credit card, a surcharge of up to 2.9% of the total payment may apply. Suppliers' cancellation fees and information are available on each hotel and villa page. Please note that they differ depending on the accommodation option.

Refunds are always made in the currency you paid for the booking. As stated on the check-out page when you book and in your confirmation email, "prices shown in local currency are for indicative purposes only and are based on the exchange rate at the time. Actual prices are shown in the currency set by the property and specified in the booking contract."

Your refund amount depends on the exchange rate. When we refund you, the amount you receive reflects the exchange rate on the day we refund you, not the exchange rate on the date of your original booking. Exchange rates can change constantly and therefore the amount you receive as a refund will not always match the amount you paid.

We reserve the right to cancel your reservation if full payment is not received on time.

Software Available on this Website

All software available for download from this Web site ("Software") is the copyrighted work of EFEF B.V. and its suppliers. Your use of the Software is subject to the terms of the end user license agreement ("License Agreement") that accompanies or is included with the Software. Unless you agree to the terms of the License Agreement, you may not install, copy or use any Software that accompanies or contains the License Agreement.

For any Software for which there is no License Agreement, EFEF B.V. grants you a personal, non-transferable license to use the Software to view this website in accordance with these terms and conditions and for no other purpose.

By installing, copying or otherwise using the Software, you agree to be bound by the terms and conditions of this license. Please note that all Software, including all HTML code, Active X controls and other scripts contained on this website, is owned by EFEF B.V. and its suppliers and is protected by copyright laws and international treaty provisions.

You may make copies of the Software for backup or archival purposes only. Any other reproduction or redistribution of the Software is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the fullest extent possible.

You may not reverse engineer, decompile or disassemble the Software, but only if such activity is expressly permitted by law despite this limitation.

You acknowledge that the Software and accompanying documentation and/or technical information are subject to applicable export control laws and regulations in England and Wales. You agree not to export or re-export the Software, directly or indirectly, to countries subject to England and Wales export restrictions.

Travel Destinations

Although most international trips are completed without any problems, some destinations carry slightly more risk than others. EFEF B.V. advises its clients to check the prohibitions, warnings and announcements issued by their country's Ministry of Foreign Affairs before traveling.

Information on conditions in various countries and the level of risk associated with travel to specific international destinations can be found on the current website of the Ministry of Foreign Affairs of the Republic of Turkey. Online medical advice for travelers can be found on the website of the Ministry of Health. Otherwise, please contact your doctor or the Ministry of Health for medical advice regarding your trip.

By offering discounted travel to certain international destinations, EFEF B.V. does not represent or warrant that travel to such destinations is advisable or risk-free and is not liable for any damage or loss that may result from travel to such destinations.

Medical Advice and Vaccinations

Please seek your doctor's advice for specific information about your journey.

Hotel / Resort / Villa Facilities

You acknowledge that the availability of the facilities and features listed for each hotel/resort/villa is under the direct control of each hotel/resort/villa and therefore EFEF B.V. cannot be held responsible if these facilities or features are not available to you during your stay at the hotel/resort/villa. No responsibility is accepted for hotel/resort/villa descriptions.

If a facility or feature is particularly important to you, you should check with NAMILA or the hotel/resort/villa/supplier (we cannot accept responsibility if you contact the hotel/resort/villa/supplier directly) whether this facility or feature will be available during your stay. Some facilities may not be available in all room types. For example, swimming pools, beaches and air conditioning may only be available seasonally and it is your responsibility to check that these facilities are available during your stay.

Please note that check-in times vary from country to country and from hotel to hotel. This usually varies between 12.00 hours and 16.00 hours.

Photos and images may be indicative and/or generic representation of our product. All pictures of our hotels/resorts/villas are usually taken during the Summer season (June-August). EFEF B.V. makes every effort to ensure that the images used are indicative of the product sold and are up to date, but we cannot guarantee their accuracy. The photos are not necessarily the specific season and rooms allocated to guests and may differ from the types of rooms booked; standard, superior, deluxe, etc.

EFEF B.V. will endeavor to provide the type(s) of room(s) booked, but there may be circumstances where a twin room may be allocated instead of a double room.

Although EFEF B.V. makes every effort to update its customers before they go on vacation, EFEF B.V. is not responsible for providing up-to-date information about some construction works around the hotels, resorts and villas listed on namila.com. For example, please note that construction works are allowed in the seaside resort areas of Turkey between October 31st and May 15th, therefore EFEF B.V. cannot prevent or predict in advance any construction and such works by third parties.

If any construction work is being carried out by the hotel/resort/villa you have booked with NAMİLA on the premises of the hotel/resort/villa and your vacation is badly affected, you must inform us immediately (by emailing [email protected] or calling +90 (850) 390 2973) so that we can offer you an alternative hotel nearby or other options. This gives us the opportunity to resolve any issues immediately, otherwise any claims that may arise may be void.

User Ratings, Reviews and Content

NAMİLA may offer a facility that allows users of this website to post reviews, comments and other materials regarding hotels and other vacation and travel experiences ("User Materials"). You disclaim any proprietary rights you may have in the User Materials and the same may be freely used, copied, distributed and made available by EFEF B.V. in any medium and in any form without your permission.

You expressly agree that when this facility is made available, you will only use User Materials appropriate to this service, these User Terms and Conditions, as well as the guidelines provided on this website. You agree to indemnify EFEF B.V. for all damages, losses, costs and expenses related to claims brought against EFEF B.V. by any third party arising out of or in connection with any breach of these Terms of Use in relation to such service.

In particular, by using such a service you represent and warrant that:

• a) You own all rights to the User Materials you publish;
• b) The User Materials submitted on the date of dispatch are correct;
• c) The User Materials you provide do not violate any NAMILA Terms of Use, guidelines or policies (as may be applicable from time to time);
• d) You have not intentionally or recklessly posted information that could injure any person or business and in particular: any comments, information or materials that are untrue; malicious; defamatory; abusive; obscene or that could be construed as such;
• e) You will not act deceptively or misleadingly in any way and will not engage in or encourage any fraudulent or illegal activity;
• f) You will not post or distribute any information or material belonging to any third party without the express written consent of such party;

EFEF B.V. does not edit User Materials submitted and, to the extent permitted by law, will not be responsible or liable in any way for such User Materials or their subsequent posting, use or distribution. Furthermore, EFEF B.V. does not verify, endorse, or approve the views or comments expressed in any User Materials, which are the personal views of the individuals who submit them. Any decisions made on the basis of posted reviews or comments are made at your own risk.

EFEF B.V. reserves the right, at its sole discretion, to refuse to post or remove (without notice) any User Materials. This includes, among other things, where EFEF B.V. receives a third party complaint and/or has reason to believe that these Terms of Use have been violated.

If you have a complaint about any review, comment or material published on this website, you should send it in writing (giving as much information as possible about the terms) to [email protected]. Please note that EFEF B.V. reserves the right to request further information about the nature of such complaints and may ask you to verify your identity if necessary.

Customer Service and Complaint Handling

Questions or requests for information can be sent to [email protected] or call +90 (850) 390 2973.

Complaints should be sent via email to [email protected] to be received on behalf of suppliers. For ease of resolution, Customers are encouraged to submit complaints within 28 days of the end of the trip.

In general, complaints will only be handled if the issues mentioned in the email are reported to the carrier during the trip (or as soon as possible) by calling +90 (850) 390 2973 or emailing [email protected] or if the dispute arises during the return journey so that measures can be taken to resolve the issue and limit the damage suffered by the Customer. However, exceptions may be made depending on the circumstances.

Complaints regarding the loss, theft or damage to baggage, clothing or personal belongings not under the Customer's control during the stay should be made to the airline or the hotel.

If you have a complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, local tour organizer or airport transfer provider) and your local representative immediately, who will endeavor to put things right.

If your complaint is not resolved locally, please write to 'Customer Services, NAMILA, Olympisch Stadion 24, 1076 DE, Amsterdam, Netherlands, with your booking reference and all other relevant information within 28 days of returning home. Please keep your letter short and concise. This will help us to quickly identify your concerns and speed up our response to you.

It is strongly recommended that you communicate any complaints to the supplier of the services in question and our representative without delay and complete a report at the property. If you do not follow this simple procedure, we will be deprived of the opportunity to investigate and rectify your complaint at the time of filing and this may affect your rights under this contract.

Claims based on the implementation of non-contractual travel must be submitted within 28 days from the date of the planned end of the contract. In this case, contact [email protected] or call our customer service number +90 (850) 390 2973. Claims must be made in writing in the Customer's own interest.

The limitation period starts on the day the trip should end, depending on the contract.

General

This agreement is governed by the laws of England and Wales. You agree to submit to the jurisdiction of the English courts in all disputes arising out of or relating to the use of this Website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

In customer service related cases, please contact us at [email protected]. In other cases, you can use the correspondence address below:

Customer Relations
NAMILA
Kemp House, 152 City Road
LONDON EC1V 2NX
United Kingdom

EFEF B.V. may assign, transfer, subcontract or delegate rights, duties or obligations under this Agreement, but you may not.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and EFEF B.V. as a result of this agreement or use of this website.

EFEF B.V.'s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement infringes EFEF B.V.'s right to comply with any law enforcement requests or requirements relating to your use of this website or information provided to or collected by EFEF B.V. in connection with such use.

If any part of this agreement is found to be invalid or unenforceable under applicable law, including, but not limited to, the warranty disclaimers and limitations of liability set forth above, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in full force and effect.

This agreement constitutes the entire agreement between the customer and EFEF B.V. with respect to this website and supersedes all prior or contemporaneous communications and proposals, whether electronic or oral or written, between the customer and EFEF B.V.

A printed version of this agreement and any notice given electronically shall be admissible in judicial or administrative proceedings based on or relating to this agreement and shall be subject to the same conditions as other business documents and records originally created and maintained in printed form.

The fictional names of companies, products, persons, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. All rights not expressly stated herein are reserved.

Use of namila.com

namila.com is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact with suppliers and for no other purpose.

You warrant that you are at least 18 years of age and have the legal authority to enter into this agreement and use this website in accordance with all of the terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as the use of your account by others, including but not limited to minors (under 18) living with you). You agree to monitor all use of this website by minors using your name or account.

You further warrant that all information provided by you or members of your household when using this Website is true and accurate. Without limitation, speculative, false or fraudulent booking or any booking in anticipation of demand is prohibited.

You agree that the travel services booking facilities of this website will only be used to make legitimate reservations or purchases for you or another person you are legally authorized to transact with. You understand that excessive use or misuse of the travel services booking facilities of the website may result in you being denied access to such facilities.

Separate terms and conditions will apply to the booking and purchase of goods and services related to your selected trip. You agree to comply with the terms and conditions of purchase by any supplier with whom you choose to transact, including, without limitation, payment of all amounts due and compliance with all rules and restrictions on the availability and use of fees, products or services.

Special rules and restrictions may apply to a fee, product or service you select. You understand that any violation of such supplier's terms of purchase may result in the cancellation of the reservation(s) or purchase, denial of access to any flight, hotel, resort, villa or automobile, and forfeiture of any monies paid for such reservation(s) or purchase. Furthermore, such breach may result in EFEF B.V. debiting your account for EFEF B.V.'s costs due to the breach. You are solely responsible for all costs, fees, customs, taxes and assessments arising from the use of this website.

Currency Converter

Exchange rates are based on various publicly available sources and should be used as a guide only. Rates are not verified and actual rates may vary. Currency prices are not updated every day. Check the date on the Currency Converter for the day the currency was last updated.

The information provided by this app is believed to be accurate, but EFEF B.V. and/or its suppliers do not warrant or guarantee its accuracy. When using this information for any financial purpose, EFEF B.V. recommends that the customer consult a qualified professional to verify the accuracy of the exchange rates.

EFEF B.V., its affiliates and/or suppliers do not authorize the use of this information for any purpose other than personal use and strictly prohibit the resale, redistribution and use of this information for commercial purposes.

Copyright and Trademark Notices

All contents of this website: Copyright © 2009 - 2021 NAMİLA. All rights reserved. All rights to the namila.com website belong to EFEF B.V.

Other product and company names mentioned herein may be trademarks of their respective owners. Images on this site are included for viewing purposes only and may not be saved or downloaded in any form.